Cancellation Policy

Plans can change – we understand that.

If you need to cancel your trip with us, please call us or email us and we will be as accommodating as possible with issuing you a refund or a credit to a future trip where possible.  Please keep in mind that significant costs are incurred leading up to each tour and therefor refunds and credits will strictly be applied on the following basis:

Cancellation more than 90 days prior to the trip: we will refund 90% of the trip price;

cancellation 61-90 days prior to the trip: we will refund 75% of the trip price or offer 100% of trip price as a credit to a future trip;

cancellation 31-60 days prior to the trip: we will refund 50% of the trip price or offer 80% of trip price as a credit to a future trip; or

cancellation 30 days or less prior to the trip: no refund, 25% of trip price available as a credit towards a future trip.

ASG Bike Travel reserves the right to cancel a trip using our absolute discretion if, in our view, the safety of our guests and staff may be compromised for any reason whatsoever (or for any eventuality outside of our control). In these cases our cancellation policy above will still apply. Conditions or events outside our control and as contemplated in this paragraph, may include but is not limited to: unexpected weather, acts terrorism, natural disasters, etc. In these cases ASG will endeavour to still supply you with any benefits and/or products that you would have been entitled if the tour/trip was not cancelled.

Please check with your insurance company or credit card company if you have adequate travel insurance that will also cover the costs of cancelled travel plans outside of your control.  In most cases they do but it remains your responsibility to ensure this is in place.